Wednesday, February 24, 2016

Emotional Intelligence

Emotional Intelligence is capacity of understanding our feelings/emotions as well as of others' and use them to better manage our relations.
Unlike past when public administration was impersonal and dehumanising, role of behaviour and nature of a bureaucrat has gained enormous importance.
Role of emotional intelligence in present situation has varied importance both in intrapersonal as well as interpersonal realms.
- Self-awareness- Bureuacrats need to know emotions, moods and drives of their peers and persons at whom public policy is targeted for better acquiantance with the nature of problems in society and their possible solutions.
- Self-regulation- An aware bureaucrat can guide his emotions and perform accordingly for betterment of society.
- Motivation- knowledge about his emotion, passion and sentiment as well as that of his peers can help motivate them and persist in adverse situations. This will also maximize organisational benefits together with timely achievement of targets.
- Empathy- understanding of others' problems helps in their quick and effective resolution.
- Social skills- proper management of societal relations also helps in lessening work-family conflict, enhances physical and mental health and provides job satisfaction.
Governance in modern times is becoming increasing complex with affective components of behaviour having a major role to play.
Intelligence quotient alone can't solve majority of problems an administrator faces, use of emotional intelligence is a must for better public service delivery as well as redressal.

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